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1. The word 'tour' is derived from the Latin word :

A

Tornus

B

Iter

C

Hospitale

D

Tournee

2. Which one of the following is a revenue generating department in hotel :

A

Human resource department

B

Purchase department

C

Front office

D

Security

3. Which among the following positions is responsible for the hotel's physical operations and Maintenance:

A

Controller

B

Chief Engineer

C

Resident manager

D

Catering manager

4. Person who transports the guest luggage at the time of check-in & check-out :

A

Bellboy

B

Lobby manager

C

Doorman

D

Information assistant

5. Reservations is part of which guest cycle stage:

A

Pre-arrival

B

Arrival

C

Occupancy

D

Departure

6. Hotels located at the tourist destinations such as hill stations, sea beaches & countryside:

A

Downtown hotels

B

Residential hotels

C

Resorts hotels

D

Transient hotels

7. The tourism activity of people within their own country is known as:

A

Inbound tourism

B

Outbound tourism

C

Domestic tourism

D

International tourism

8. To earn gold crossed keys, a concierge must be certified by the international association of concierges, known as:

A

Les clefs d'or

B

Le Chauffeur

C

Le Societe

D

IFCA

9. A person who handles money, post charges & oversees guest account settlement:

A

A front desk agent

B

A cashier

C

A reservation agent

D

A uniformed service agent

10. A room which has a two single beds with a common headboard:

A

Duplex

B

Hollywood twin room

C

Studio room

D

Adjoining room

11. The star rating given to hotels is based on:

A

Standard of facilities

B

Clientele

C

Ownership

D

Location

12. A room with a common wall and a door that connects the other room, allowing the guests to access rooms without passing through a public area:

A

King room

B

Double room

C

Cabana room

D

Interconnecting room

13. Rate charged for children above 5yrs & below 12yrs of age accompanying their parents:

A

Rack rate

B

Crib rate

C

Complimentary rate

D

Group rate

14. In India, hotels with 101-300 guest rooms are regarded as:

A

Very large hotel

B

Small hotel

C

Medium hotel

D

Large hotel

15. The star classification system in India is done by central government committee called the:

A

HRACC

B

IHHA

C

TAAI

D

PATA

16. This category covers hotels in residences, havelis, hunting lodges, castles or forts & palaces between the year 1920-1935:

A

Transient hotels

B

Heritage classic

C

Residential hotels

D

Heritage grand

17. Houseboats floating on the surface of Dal Lake in Kashmir is an example of which of the following:

A

Downtown hotel

B

Floatel

C

Motel

D

Suite hotel

18. A guest's registration record is completed during which of the following stages of the guest cycle:

A

Pre-arrival

B

Arrival

C

Occupancy

D

Departure

19. A tariff plan consisting of room tariff and all major meals is known as:

A

American plan

B

European plan

C

Continental plan

D

Modified American plan

20. Which one of the following is an Indian hotel Chain Brand:

A

Taj hotels

B

Sheraton

C

JW Marriott

D

Hilton